CANCELLATION & REFUNDS: ONLINE PRODUCTS/ SERVICES
Raise refund requests within seven days of purchase. Money-back guarantee is void if the participant has accessed more than 25% content of an e-learning course or has attended online classrooms/ received recordings for more than one day.
Also, in case a user downloads the E-Book/ electronic product, the money-back guarantee will be void. Any refund request beyond seven days of purchasing will not be accepted, and no refund will be provided.
CANCELLATION & REFUNDS: EVENTS/ PROGRAMS
Agaram.lk, reserves the right to postpone/cancel an event or change the location of an event because of insufficient enrollments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc.)
- If Agaram.lk cancels an event, 100% of course fees will be refunded to the delegate if the refund raise request is within ten days of purchase. However, travel, logistics or any personal expense incurred by learners/participants will not be refunded.
- If Agaram.lk cancels/postpones an event, the participants ahead of 10 days of purchase will be rescheduled to any upcoming batch without any extra charges.
- If a delegate makes a cancellation ten business days (or more) prior to the event, 10% of the total paid fee will be deducted, and the remaining amount will be refunded to the delegate.
- If a delegate makes a cancellation within ten business days (or less) of the event, no refunds will be made.
- No refunds or credits will be available for participants who fail to attend the event.
All the requests for refund are to be mailed to firstname.lastname@example.org
REFUNDS: DUPLICATE PAYMENT
Refund of the duplicate payment made by the delegate will be processed via the same source (original method of payment) in ten working days post intimation by the customer.
Agaram.lk reserves the right to revise the terms & conditions of this policy without any prior notice.
All refunds will be processed within ten working days after the refund request is approved by Agaram.lk.